FAQ – Frequently asked questions
Visa Star is an independent and autonomous service agency and does not act on behalf of embassies or other authorities. However, we maintain good contacts with the embassies and consulates in Berlin. We charge service fees for our services.
Legalization is a procedure in which a German document that is to be presented before a foreign authority is certified as to its authenticity by a foreign representative office (embassy, consulate) of that very country.
Standard: 7-12 business days (depending on the embassy) and Express (available at many embassies) 2 business days from the time we receive it until 10am.
We can only guarantee the processing time at our office. The consulates and embassies have their own non-guaranteed processing times. However, we are in close contact with the consulates and do our best to provide you with your visa as soon as possible.
When the visa is ready or the approval process is completed, you will receive an invoice from us by e-mail. After the payment is received, your visa will be sent to you by e-mail or by mail (depending on the country and type of visa).